Berlin Assist · Personal support
Something urgent to sort out? We help you understand what needs doing and move things forward.
A German letter you cannot make sense of, missing paperwork or an appointment to prepare for: Berlin Assist offers clear guidance and practical help, with local knowledge and personal attention. For newcomers and people already living in Berlin. In English and German.
No relocation package needed. No subscription. Further support agreed with you first.
Berlin experience since 2015 · English & German
We help you understand what the authority is asking for, which documents are missing and what you can do next. If needed, we can help organise the relevant information and draft a practical enquiry.
For your first message, tell us who sent the letter, what it concerns and whether there is a deadline. You do not need to send the whole letter straight away.
Moved in and unsure how to prepare for address registration? We help organise your paperwork, clarify questions about the Wohnungsgeberbestätigung and prepare for your Bürgeramt appointment.
Tell us where you are stuck and whether you already have an appointment.
An authority has asked for more information, or your application is incomplete? We help organise the requested documents, clarify outstanding points and prepare your next steps. Include any deadline so we can assess what support is possible.
We will confirm whether we can help within the time available. We cannot guarantee appointments or decisions by authorities.
An unclear message from your property manager, an electricity contract to arrange or an internet connection that is going nowhere? We help with practical questions and communication with the relevant people.
Tell us what has happened and what you have already tried.
Briefly explain what has happened, when you need to act and what help you need. The free initial assessment establishes whether and how Berlin Assist can support you. We agree the scope, fee and timeframe before any further work begins.
Tell us what you needWhat has happened, what do you need and is there a deadline? A short description is enough to begin.
We check whether Berlin Assist is suitable and suggest the support that fits your concern.
Before any paid work begins, we agree what is included, the fee and a realistic timetable.
For a specific question: we review the agreed information and set out the practical next steps clearly in writing.
For a concern that is easier to discuss: we talk through your questions and send a brief summary of the agreed next steps afterwards.
After the free initial assessment, you decide whether to go ahead. Nothing is booked automatically.
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The first assessment is free.
A few sentences are enough. Tell us what you need a hand with and mention any deadline.
Or email us directly at
boris.pressmar@smooth-relocator-berlin.com
No email app set up? Use your webmail and the address above.
Privacy informationYes. We explain its practical content in English or German and help organise the information requested. If a legal assessment is needed, you will need a suitably qualified professional.
The topic, where you are stuck and any deadline. A short description is enough to begin with. We will agree which documents are needed for any further support.
We use your brief description to check whether we can help and suggest an appropriate form of support. Detailed casework or advice is part of the service agreed afterwards.
Please mention the deadline in your enquiry. We will confirm whether we can help within the time available. We cannot promise appointments or decisions from authorities or other third parties.
Yes. It is available separately from a relocation package, including if you have lived here for years.
The fee depends on the agreed scope. You receive an offer before any paid work begins and decide whether to accept it.
Berlin Assist provides practical relocation and administrative support. Where legal advice or representation is needed, we will explain the need for an appropriately qualified professional.